Deputy Manager | North London NHS Foundation Trust

Job description

About

JOB SUMMARY:

· Deputises for house manager as needed to ensure continuity of delivery of mental health care and support to guests at the Crisis and Prevention House (CPH).

· Ensure that the house environment is maintained to a high standard.

· Assume line management for CPH team members as necessary.

· Be responsible for effective clinical and managerial communication systems to, from and within the house.

· Provide leadership to ensure a high standard of care.

· Ensure an explicit and consistent co-produced approach is used to inform and support how the CPH engages with guests using the CPH.

· Work closely and alongside urgent care and community services to ensure best use of resources and management of the beds at the house.

· Support the development of the CPH to be prevention orientated, recovery focused and wellbeing informed in terms of staff roles, house function and service delivery.

· Support the integration of the CPH with community and third sector organisations/resource.

Duties will be shared with the existing post holder and there will be overlap in responsibilities. However there will be more emphasis on caseload oversight for the new post holder.

• MAIN TASKS AND RESPONSIBILITIES:

 

• Deputise for the House Manager as required.

• Provide clear managerial leadership to the guests and staff of the house, managing the daily affairs of the house.

•  Co-ordinate bed management for the house, ensuring good planning arrangements for admission and discharge of guests.

• Ensure the efficient use of staff resources to meet identified needs.

• Ensure a safe and therapeutic environment.

• Develop working practices between house staff and community teams.

• Establish local resolution of all complaints.

• Provide appropriate information and direction, support decisions and initiate action where necessary in matters related to staff wellbeing.

• In the event of Guests Safety Incidents, ensure they are dealt with swiftly and in line with policy.

• Lead on effective implementation, monitoring and audit of all local and Trust wide policies.

• Actively participate in conjunction with other disciplines, in the formulation and implementation of house and unit policies as required.

• Liaise with the CRHTT regularly to ensure a seamless service.

• Work in accordance with the Health and Safety at Work Act and the Trust’s policies.

• Carry out any other duties as delegated by the House Manager /Service Manager for the house.

Please see Job Description and Personal Specification documents for full details

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:  

1.  We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4.  We will be more effective as an organisation by pioneering research, quality improvement and technology. 

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.

• We promote flexible working and support staff with a range of health and wellbeing initiatives.

• NHS Discounts, generous annual leave and NHS pension scheme

• Excellent internal staff network

 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

In addition to the main duties and responsibilities detailed above, the below also apply:

 

Information Management

· All employees should be mindful of the seven information management Caldicott principles when dealing with data belonging to the organisation and person identifiable information.

1. Everyone must justify the purpose(s) for which patient-identifiable information is used

2. Do not use patient-identifiable information unless it is absolutely necessary

3. Only use the minimum necessary for the purpose

4. Access to patient-identifiable information should be on a strict “need to know” basis

5. Everyone with access to patient-identifiable information should be aware of their responsibilities

6. Everyone with access to patient identifiable information should understand and comply with Data Protection and Security legislation

7. The duty to share information can be as important as the duty to protect patient confidentiality

· To oversee the quality of staff use of the BEH patient information system (RIO).

· To pursue own continuous professional development and to record this through a CPD portfolio (if applicable).

· To enhance own understanding of the evidence base for the CPH interventions.

· To maintain regular statistical information for timely submission as required by the Trust.

This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

This advert closes on Thursday 19 Nov 2026