Reception Care Navigator

Job description

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Reception Care Navigator Duties Answer telephone calls promptly and respond appropriately. Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs. Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations. Collect fees, arrange ambulance transport, and maintain waiting areas and reception. Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly. Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available. Prepare repeat prescriptions and liaise with clinicians regarding irregular requests. Prepare specimens for laboratory collection and bring urgent results to clinician attention. Manage incoming post and ensure familiarity with clinical and administrative computer systems. Other Duties Perform other duties as required.