Admin Officer

Job description

About

Admin Officer

Location: Aberystwyth Justice Centre, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS

Pay: £12.86 per hour

Start: ASAP

Assignment Length: 6 months (extension potential)

Hours: 37 hours, Mon-Fri (9:00am-5:00pm flexi)

Workstyle: Fully office-based

Join a supportive HMCTS team where your organisation and customer focus directly helps keep justice running smoothly. If you're known for accuracy, professionalism, and clear communication, this role is a great opportunity to build meaningful experience in a busy, service-driven environment.

What you'll be doing:

* Process court applications, orders, correspondence, and legal documentation

* Input and update case information on HMCTS systems with speed and precision

* Prepare court files and ensure documentation is available for hearings

* Provide customer service through telephone, email, and face-to-face interactions

* Respond to enquiries from court users, legal representatives, judiciary, and stakeholders

* Support the progression of cases through timely, collaborative working

* Maintain confidentiality and handle sensitive information appropriately

* Meet performance targets and service standards while prioritising a busy workload

* Support day-to-day administrative tasks that help hearings and legal processes run on time

What you'll bring:

* Strong administration and organisational skills, with excellent attention to detail

* Confident verbal and written communication

* Proven experience in a customer-focused environment

* Ability to manage competing priorities and work independently when needed

* Competent IT skills (Microsoft Office)

* Ability to work well as part of a team and uphold process and confidentiality

Additional information:

* Previous administrative experience in legal, public sector, or customer service would be a real plus

* Experience handling confidential/sensitive information (or knowledge of court processes) can help you stand out

If you're ready to bring structure, accuracy, and excellent customer service to a crucial public-facing team, apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.