Housing Support Worker

Job description

About

Two Full-time Housing Floating Support Worker to join our Floating Support team, Lighthouse Project, in Newport.

Please note that this role does not involve any aspect of care or personal care.

This is a Floating Support Worker role based in Newport. You will provide housing-related support to individuals aged 18 and over who are either struggling to maintain their tenancy, are at risk of homelessness, or are currently experiencing homelessness. Our customers may require support for a variety of reasons, including general homelessness, downsizing or upsizing, moving from temporary accommodation into their own home, transitioning to adapted properties, or other housing-related needs.

You will work with individuals from a variety of backgrounds, providing tailored support to help them overcome challenges and achieve their goals.

The service is person-centred, needs-led, and focused on empowering individuals. You will support people to address a range of issues depending on their housing situation.

General duties:

Supporting individuals to access housing options

Providing resettlement support, including setting up tenancies, arranging utilities, and registering with health services

Completing grant applications

Completing referral forms

Supporting individuals to maximise their income, ensure appropriate benefits are in place, and receive support with debt management, budgeting, and setting up sustainable repayment arrangements.

Liaising with landlords

Working closely with other agencies and professionals to ensure customers’ support needs are met

Completing administrative tasks, including risk assessments, needs assessments, and support plans

Monitoring customer outcomes in line with Housing Support Grant requirements