Detention Engagement Officer

Job description

About

What's involved with this role:

Role: Detention Engagement Officer/Investigation Officer

Ref: 7952

Pay Rate: Attractive PAYE day rate, with flexible holiday pay

In scope

Hours: 37 hours per week

Length of Contract: 6 months

Location: Kidlington Oxford

Working Arrangements: 100% office based

Working Pattern

This role requires you to be flexible. Successful candidates will need to be able to attend for early and late shifts. On weekdays, the early shifts are 08.00 to 15.24 and late shifts are 13.36 to 21.00. On weekends and public holidays (excluding Christmas Day and New Years Day), the early shifts are 09.00 to 16.24 and late shifts are 09.36 to 17.00.

Candidates are required to be available for all scheduled shifts and will not have the option to select specific shifts.

Shift pattern:

is 7.4 hours Shifts are on a pattern between 7am and 8pm Monday to Friday, and 9am and 5pm Saturdays and Sundays

1 in 3 weekend working both Saturday and Sunday expected

We are seeking confident, resilient and people-focused Detention Engagement Officers to provide face-to-face support and engagement in a secure working environment.

This is a varied and rewarding role where you will build professional relationships, provide clear information, support individuals to understand their case and ensure important updates and documentation are communicated accurately and on time.

Key Responsibilities

Conduct face-to-face engagements, inductions and assessments

Provide clear information and discuss options and consequences of non-compliance

Identify and appropriately manage vulnerability indicators

Maintain regular communication with casework teams and external service providers

Manage a portfolio of individuals and provide case updates

Accurately record interactions and information on IT systems

Provide timely feedback and escalate concerns appropriately

Contribute to reports, inbox management, telephone enquiries and general administration

Essential Criteria

Excellent verbal and written communication skills

Confident handling challenging or testing situations

Resilient, calm and professional approach

Strong leadership potential and sound judgement

Flexible, adaptable and solution-focused

Good IT skills, including Microsoft Word, Outlook and Excel

Ability to build trust and communicate effectively with a diverse range of people

Non-Negotiable

Full-time only

100% office-based

Personal Safety Training Level 2 / SPEAR training required

Comfortable working in a secure environment

Role can be physically demanding, with significant time spent on your feet and moving around

If you are confident, resilient and motivated by a people-facing role where every day brings new challenges, we want to hear from you.

To apply please send  an updated CV to: jacqui.maizels@tclrec,com quoting reference number 7939. Please only apply if you cover all the criteria, thank you

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref: 7952

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.