Sales Order Coordinator

Job description

About

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

-Receiving and accurately processing retail customer orders

-Review the system data daily to ensure dispatch reports are aligned

-Work with the warehouse team log product shortages and end dates on the system

-Deal with customer enquiries, passing details through to relevant department as appropriate

-Work with finance team to manager proforma invoices

-Informing internal and external stakeholders of changes in demand and logistics

-Work with logistics partners to ensure stock is picked and delivered correctly

-Amend and update changes to sales prices

-Track delivery performance on the warehouse portal, identify issues and reporting back

-Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies

-Ensure orders are invoiced accurately and allocated batches and weights are correct

-Analyse and track data to extract performance data and interpret/report on it

-Booking and liaising with hauliers