Job description
Learn about the role, responsibilities and what the employer is looking for.
Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!
Responsibilities:
- Communicate with customers via phone & email to assist with inquiries and issues
- Provisioning and managing orders for Broadband, Mobile & VOIP systems
- Keeping customers informed of the progress of their orders
- Perform data entry tasks accurately and efficiently
- Resolve customer complaints in a professional manner
- Maintain a high level of phone etiquette at all times
Candidate Attributes:
- Strong communication skills with the ability to interact effectively with customers
- Excellent data entry skills with attention to detail
- Ability to analyse information and solve problems efficiently
- Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential
Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options
Salary - £25-30k depending on experience + benefits