Scheduling Assistant

Job description

About

Our growing client, who provide a range of services across the Gloucestershire area, are looking for a Scheduling Assistant to join their fun, friendly, and supportive team. This is a full-time, permanent role based in their brand-new offices in Stonehouse.

This is a fantastic opportunity to become part of a small but rapidly growing business with ambitious plans for the future. As Scheduling Assistant, you will play a key role in keeping daily operations running smoothly — coordinating engineer schedules, communicating with customers, and ensuring appointments are organised efficiently.

If you are highly organised, proactive, and enjoy working in a fast-paced environment, this could be the perfect role for you!

They have a close-knit team and host a summer and Christmas party every year funded by the company. This is a really exciting time to join the business where they have plans in place for future growth and development!

Responsibilities include:

-Schedule and coordinate daily appointments for service engineers and operatives

-Allocate jobs to engineers based on availability, location, and skillset

-Update and maintain scheduling systems

-Complete appointment reports, ensuring accuracy at all times

-Adjust schedules in real-time to accommodate urgent jobs, delays, or cancellations

-Monitor engineer workloads and optimise route planning where possible

-Provide administrative support to the operations team

-Ensure all job information is accurate and updated within the system