Admin Officer - Worcester

Job description

About

Administrative Officer (AO) - The Animal and Plant Health Agency (APHA)

Location: Worcester, WR4 9FP (Hybrid working - 1-2 days in the office)

Pay Rate: £13.98ph

Contract: Until March 2027, with possible extension

Join the Customer Service Centre and help keep essential business-unit administration running smoothly. If you enjoy combining accurate data handling with great customer support, this role offers real variety, clear processes, and an opportunity to contribute to continuous improvement.

What you'll be doing:

* Deliver a range of administrative processes within defined timescales and performance targets

* Keep accurate records, updating files and information systems as required

* Input and maintain data quality on bespoke APHA data capture systems

* Liaise with the public, colleagues, APHA staff and corporate teams, plus delivery partners and external stakeholders

* Provide advice and guidance on policies and procedures to internal and external contacts

* Respond to public requests with accurate, timely information-balancing clarity with professionalism

* Support delivery by identifying issues that may affect performance and escalating to your Line Manager when needed

* Act as a positive role model within the administrative team, responding constructively to change

What you'll bring:

* Familiarity with Microsoft Office, particularly Outlook, Word and Excel

* Strong attention to detail to ensure records and data remain accurate, timely and complete

* Confident communication skills-able to provide polite written and verbal guidance

* Ability to manage your workload effectively and follow established procedures

* A customer-focused mindset, with awareness of how your communication impacts the customer experience

* The drive to identify efficiencies and support ongoing improvement in your team

Additional information:

* You'll report to the Executive Officer (Team Leader) and work closely with teams across the office and wider APHA

If you're organised, dependable, and thrive in a busy service environment, we'd love to hear from you-apply now for the AO Administrative Officer role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.