Service Advisor

Job description

About

We are recruiting for an experienced Service Advisor to join our expanding independent automotive garage in Stafford, Staffordshire. This permanent, full-time Service Advisor role offers a salary of up to £33,000, with higher pay available for experienced Senior Service Advisors. You will work in a modern facility specialising in prestige, performance and electric vehicles.

Monday to Friday, 8:00 am to 6:00 pm, with no weekend work.

Benefits:

- Salary of up to £33,000, with flexibility for Senior Service Advisors

- Ongoing professional training and development

- Modern facilities and advanced technology

- Supportive team environment

- Genuine career progression opportunities

- Additional leave

- Company pension

- Employee discount

- Discounted or free food

- Free on-site parking

- Employee referral programme

Duties:

- Manage the customer journey from initial booking through to vehicle handover

- Arrange servicing, repairs and MOT bookings

- Prepare accurate job cards, estimates and repair authorisations

- Liaise between customers, workshop technicians, parts suppliers and other departments

- Provide clear updates, technical explanations and professional advice

- Coordinate parts orders and supplier communications

- Process invoices, payments and warranty claims

- Maintain an organised and professional reception and customer waiting area

- Deliver consistently high standards of customer service as a Service Advisor

Requirements:

- Minimum two years’ experience as a Service Advisor within a franchise or independent automotive garage

- Previous experience handling vehicle servicing, repairs and MOT procedures

- Excellent customer service, communication and interpersonal skills

- Strong organisational and administrative abilities

- Professional appearance and conduct

- IT literacy and the ability to learn internal management systems

- A full, clean UK driving licence

- Applicants for this Service Advisor position must have relevant automotive service reception experience; applications without this experience will not be considered

- Full training on company systems and processes will be provided

This Service Advisor position offers excellent stability and the opportunity to develop your career within a respected independent automotive business.

Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Rugeley and Staffordshire, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.