Scheme Officer - Gloucester

Job description

About

Location: Gloucester (GL3)

Contract Type: Permanent,

Hours: 33.5 hours per week (Monday-Friday)

Additional Information: A full UK driving licence and access to your own vehicle

Closing Date: Thursday 22 October 2026 (please apply early – we may close applications sooner if interest is high)

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.

At Bromford, we’re looking for a compassionate, flexible, and proactive

Independent Living Scheme Officer to join our team. You’ll be supporting our schemes across Tewkesbury and the surrounding areas.

What you’ll be doing:

Providing housing-related support to vulnerable and older residents across our independent living schemes

Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes

Carrying out health and safety checks, managing communal repairs, and completing annual reviews

Acting as a visible, consistent presence on-site – offering reassurance and connection to residents

Promoting wellbeing and independence by being that vital, friendly point of contact

What we’re looking for:

Someone empathetic, patient, and genuinely interested in the lives and needs of older people

A confident communicator who’s not afraid of difficult conversations

Self-motivated and flexible – able to manage your own workload effectively

Strong at influencing and building relationships, even in challenging situations

Experience working in a customer-focused role, ideally with older people

A good understanding of policies, procedures, and professional standards

What you’ll need:

Confidence using Microsoft Office applications, particularly Excel and Word, to maintain accurate records, manage information and support the effective delivery of services.

A full UK driving licence and access to your own vehicle

Willingness to travel between schemes in the Tewkesbury area

An enhanced DBS check (provided by us, and we’ll guide you through the process)

Why join us?

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time. Join Bromford as an

Independent Living Scheme Officer and help support our communities to thrive.

Please submit your application through our website by Thursday 22 October 2026. Please apply early – we may close applications sooner if interest is high.

Interviews are scheduled to take place on Thursday 26 October at our office in Tewkesbury.