Night Porter

Job description

About

Your main responsibilities will include:

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone

Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access

Understanding and following our health and safety policy, operational procedures, risk assessments and method statements

Assisting with the general upkeep of the building carrying out some general housekeeping tasks

Raising maintenance requests for students and identifying general building maintenance

Reporting incidents and accidents to your Line Manager

Responding to and logging enquiries, working with your Residence Manager where needed

Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries