Senior Night Porter

Job description

About

Main responsibilities include:

Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites

Supporting, training, and supervising new and existing Night Porters across Scape sites

Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites

Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.

Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice

Leading by example and acting as a role model for Scape Night Porters

Providing flexibility and covering Night Porter shifts across the sites as and when required

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone

Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access

Assisting with the general upkeep of the building carrying out some general housekeeping tasks

Raising maintenance requests for students and identifying general building maintenance

Reporting incidents and accidents to your manager / General Managers / Residence Managers

Keeping accurate records and completing handovers where required

Responding to and logging enquiries, working with your General Manager / Residence Manager where needed

Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution

Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.

To undertake any other duties as and when required that are commensurate with the role