Head of Business Growth Advisers

Job description

About

The work we do in DBT helps businesses in all parts of the UK to grow domestically and internationally, creating higher paying jobs and strengthening communities.

This is an exciting time to be part of the Domestic and International Markets and Export (DIME) Group, which plays a vital role in advising, supporting, and promoting UK businesses to grow and export, delivering economic growth through our network of colleagues across the UK and overseas.

You will play a pivotal role driving a major transformation of how small and medium sized businesses across the UK receive export support.

We are seeking an outstanding strategic and operational leader for this high profile, fast paced role at the centre of government’s ambition to boost UK growth—and you will work closely with ministers, senior leaders and businesses to champion and deliver a bold new service model.

About the role

As the senior lead for the domestic Business Growth Adviser (BGA) network, you will shape and deliver a national transformation programme that will redefine how thousands of SMEs access expert export advice. You will bring digital innovation, operational excellence and service design together to deliver a modern, customer focused, data driven advisory service aligned to our new ‘digital first’ operating model.

This is a role for someone who thrives in complexity, communicates a compelling vision, and can galvanise teams, partners, and ministers around a shared mission for change.

What you will lead

Transforming a national advisory service

• Lead the end-to-end transformation of the Business Growth Adviser function—aligning digital and non-digital services with the new Target Operating Model.
• Champion new ways of working across the network, ensuring a clear, ambitious vision is communicated internally and externally.
• Work with ministers, senior officials, UKEF and key partners to promote the programme and expand the service’s reach into new business communities.

Building a digital, data powered lead generation engine

• Partner with the Head of Digital Service Operations and wider Export and Oversees teams to deliver digital first support, supported by digital lead generation of businesses.
• Automate and streamline processes to ensure BGAs have a high quality, continuous flow of new businesses to engage with.
• Embed data driven decision making across the service.

Setting the performance culture for a world class service

• Develop new performance measurement approaches alongside the Export Performance and Planning Team.
• Introduce a rolling growth portfolio model with clear referral processes across and from the wider export support ecosystem.
• Design KPIs and success measures that reinforce positive behaviours, prioritise impact, and align fully with the UK’s Export Operating Model.

Turning policy ambition into measurable delivery

• Translate policy direction and stakeholder needs into operational delivery that demonstrates tangible improvements.
• Close the feedback loop through evaluation, impact reporting and continuous improvement.
• Ensure the voice of the customer shapes future enhancements.

Shaping national coverage and enabling agile deployment

• Work at pace with the DD for Service Design & Delivery to define BGA coverage across England, Scotland, Wales and Northern Ireland.
• Design advisory access that meets the needs of Place Based Teams and regional ecosystems.
• Develop a flexible surge model enabling temporary redeployment of BGAs for major events, campaigns or strategic priorities, with clear processes for portfolio reallocation.

Leading and inspiring high-performing teams

• Provide strong leadership to 4 G7 managers and a wider team of around 70 staff across the UK.
• Build capability, confidence and cohesion across dispersed teams delivering at pace during major organisational change.

Additional duties may also be required in line with business need, these can include, but are not restricted to, assisting with local or national events, accompanying customers or Ministers on visits domestically or overseas, and attending events as DBT ambassadors, upholding professional standards and embodying a positive experience of the department internally and externally.

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