Job description
Learn about the role, responsibilities and what the employer is looking for.
A well-established UK-wide mobile beauty and wellness company, operating for over 20 years, works with a network of more than 850 freelance and professional mobile beauty and health therapists.
The business provides mobile health and beauty experiences for hen pamper parties, mobile spas for family holidays in rented accommodation, corporate events and workplace wellbeing.
We are looking for a highly efficient, warm and friendly person who is based in the UK and has knowledge and experience within the beauty and wellness industry. You will need to be hardworking, organised and comfortable juggling multiple tasks within a fast-paced, sales-oriented business.
This role would suit someone who enjoys working independently or as part of a small team from their own home and who takes personal pride and ownership of their work.
The company has strong growth plans, making this a great opportunity for someone who wants to develop their career, take on responsibility and grow with an established and expanding business.
The Role:
To undertake administrative and coordination tasks and manage mobile spa and pamper party bookings from your own home office.
Enquiries and Sales:
Respond promptly and professionally to Home Spa and Pamper Party enquiries.
Convert enquiries into bookings through excellent customer service and effective sales techniques.
Identify opportunities to upsell treatments and expand the customer's experience where appropriate.
Provide knowledgeable advice about treatments and services.
Bookings
Coordinate and organise bookings using the company booking system.
Liaise with clients regarding payments and treatment choices.
Arrange appointment schedules and therapist availability.
Manage health consultations and relevant pre-booking information.
Communicate with clients before, during and after their booking.
Resolve and troubleshoot any issues that arise before or during bookings.
Ensure every booking is well organised and delivers a high standard of customer experience.
Therapists:
Select and allocate suitable therapists to individual bookings.
Communicate effectively with therapists throughout the booking process.
Recruit new therapists and trainers when required.
Build positive working relationships with the therapist network and help get the best from the team.
Support and nurture existing therapists.
Business Development:
Identify opportunities to nurture existing clients and upsell or expand the company's service offering.
Keep up to date with competitors and developments within the mobile spa and pamper party market.
Contribute ideas for new services, treatments and service innovation.
Stay informed about key trends in spa therapies, beauty, wellness and complementary health.
Support the management team with business development across the pamper party and mobile spa sectors.
On-Call Cover
Participate in an out-of-hours emergency phone rota, approximately one weekend per month.
On-call cover is shared between the team and is expected to amount to approximately 6–10 hours per month.
Why Join Us?
Career Development
The company has strong growth plans, with opportunities to take on additional responsibility and develop your career as the business expands.
Work From Home
This is a fully remote role. A company laptop and mobile phone will be supplied for the duration of the employment.
Stay Close to the Industry You Love
Work every day within the beauty, wellness and spa industry, while contributing ideas for new services and treatment experiences.
Variety
No two days are the same. You could be coordinating anything from a family Home Spa experience to a large hen pamper party or corporate wellbeing event.
Be Valued
As part of a small, privately owned team, your ideas will be heard and your contribution will make a visible difference to the business.
Who This Role Would Suit
This position could suit:
A salon, spa or clinic receptionist, supervisor or manager looking for a home-based role.
A beauty or holistic therapist with strong administrative experience who wants to move away from delivering treatments while remaining within the industry.
An events, hospitality or travel coordinator with a genuine interest in beauty and wellbeing.
Someone with a strong passion for beauty and wellness who thrives on keeping multiple tasks moving and gets satisfaction from ensuring every client and therapist has a great experience.
Pay
£15.00 per hour – Tuesday to Friday
£22.50 per hour – Saturday
Equivalent to approximately £30,000 per year, based on the stated working pattern.
In addition, there is approximately one weekend of on-call cover per month, paid at £12.71 per hour. On-call cover is shared with the rest of the team and is expected to amount to approximately 6–10 hours per month.
Benefits
Paid annual leave in accordance with statutory requirements, including bank holidays.
Company laptop supplied for the duration of employment.
Company mobile phone supplied for the duration of employment.
Entry into the company pension scheme (NEST).
Fully remote working.
Home Working Requirements
You will need:
Access to a suitable home working environment.
A printer.
Reliable, fast home internet/broadband.
A suitable telephone environment for regular client and therapist calls.
Requirements
Qualifications: None specified.
Language: English.
Right to work: A valid UK/EU work permit or appropriate UK right to work is required.
You should also have:
Strong knowledge, experience and genuine interest in beauty, health and wellness.
Excellent telephone manner.
Excellent written and verbal communication skills.
Strong organisational and administrative skills.
The ability to work independently and manage your own workload effectively.