Senior Receptionist

Job description

About

The Senior Receptionist plays a key role in supporting the day-to-day management of the reception function, ensuring that patients receive a professional, efficient, and welcoming service at all times. As a senior member of the administrative team, you will provide guidance and support to reception staff, assist with the smooth running of practice operations, and help maintain high standards of patient care. The role involves managing patient enquiries and resolving issues effectively, coordinating appointments, maintaining staff rotas and schedules within EMIS Web, and supporting the delivery of administrative processes across the practice. You will work closely with clinicians, management, and administrative colleagues to ensure services are delivered efficiently and in line with practice policies, NHS requirements, and patient needs. The successful candidate will possess excellent communication, organisational, and problem-solving skills, with experience in a GP practice environment and a commitment to providing outstanding patient service. Knowledge of EMIS Web and an understanding of QOF processes are highly desirable. All duties must be carried out with strict adherence to patient confidentiality, GDPR requirements, and NHS standards.