Radiology Appointments Clerk

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KEY DUTIES Make appointments following appropriate imaging services pathways. Register patients on relevant Trust Information System or update details if patient already registered. Enter referrals promptly onto computerised Radiology Information System using waiting list coding. Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers. Send out partial/full booking letters as appropriate. Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner. When the patient is in contact with the appointment office: Ask the appropriate clinical questions to assess appropriate preparation and time slot Discuss with the patient a mutually convenient date and time Book the appointment on the Radiology Information System Send an appointment letter, appropriate literature and preparation to the patient. Arrange appointments for inpatient referrals: Book appointment on the Radiology Information System Liaise with the ward to arrange patient preparation and mode of transport Access ADT to locate patient Book porter on the Radiology Information System General Telephone enquiries relating to patient requests to re-arrange or cancel appointments. File referrals in date order once booking is complete. Filing and housekeeping of all paper and electronic documentation. Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff. Ensure that all diagnostic targets are met. Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations). Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved. Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection. Adhere to all aspects of Patient Access Policy Liaise with consultants, wards, secretaries and other departments.