Customer Service Advisor

Job description

About

Customer Service Advisor

Dumbarton £21.47 per hour (Premium Rate) Full-time, Monday to Friday Temporary assignment until end of the year (with immediate start available)Are you passionate about delivering outstanding customer service and resolving enquiries at the first point of contact? We are currently recruiting for a Customer Services Advisor to join a busy and customer-focused organisation, supporting customers across a range of housing and property-related services.

The Role

As a Customer Service Advisor, you will be the first point of contact for customer enquiries, providing practical solutions and excellent service across a variety of communication channels including telephone, email, online portals and face-to-face interactions.

Working as part of a collaborative customer service team, you'll take ownership of enquiries, diagnose issues, and ensure customers receive timely and effective resolutions wherever possible.

Key Responsibilities

• Deliver a high-quality first-contact service for customer enquiries across multiple service areas.
• Handle customer enquiries via telephone, email, online systems and face-to-face interactions.
• Accurately diagnose and raise maintenance and repair requests.
• Support enquiries relating to tenancy management, allocations, lettings, rent accounts and estate services.
• Record customer interactions accurately on internal systems.
• Promote online and self-service options to customers.
• Manage customer feedback, comments and complaints in line with service standards.
• Work closely with colleagues and external partners to ensure excellent customer outcomes.

What We're Looking For

• Previous experience delivering excellent customer service.
• Strong organisational skills and the ability to manage a varied workload.
• Confident using multiple IT systems and technology platforms.
• Excellent communication and problem-solving abilities.
• A proactive and customer-focused approach.
• Experience within customer services, housing, public sector or contact centre environments would be advantageous.
• Knowledge of social housing or data protection requirements would be beneficial but is not essential.

What's on Offer?

• Competitive premium hourly rate of £21.47.
• Hybrid working model with three office-based days per week (Tuesday to Thursday).
• Opportunity to gain experience within a respected organisation.
• Immediate start available.
• Friendly and supportive team environment.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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