Client Relationship Coordinator - (Home-based UK)

Job description

About

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF: JOB7305

Role Outline:

We're looking for a Client Support Co-ordinator to join our SME team. You'll manage the day-to-day delivery of services to a portfolio of clients, making sure they receive an exceptional experience and building strong, lasting relationships. You'll work closely with colleagues across the business, and you'll be trusted to use your own initiative. This is a varied role for someone who enjoys problem-solving and takes pride in getting things right for clients.

What you will be doing:

• Managing a portfolio of clients and building relationships through honest, proactive communication, including face-to-face visits, phone calls, video calls, email and educational material
• Supporting the onboarding of new clients onto our systems
• Investigating and resolving client service issues, working with other departments to find effective solutions
• Escalating risks and issues within the SME team and to other internal departments where appropriate
• Processing contract renewals and variations, making sure contracts are accurate, up to date, right for the client's needs and profitable for the company
• Keeping clear records of all contract-related correspondence and documentation
• Assisting with compliance, exit and renewal documentation
• Providing business support to the SME team and taking part in project work as required
• Protecting sensitive personal information in line with company policy, legal requirements and best practice
• Acting in line with our core values of diligence, honesty, professionalism, exemplary customer service and ethical behaviour

What We Are Looking For:

You'll have proven experience liaising with clients in a professional services or commercial context, along with a track record of working in a relevant environment, meeting expectations and delivering results. You'll bring strong analytical skills to assess and resolve client needs, excellent verbal and written communication skills for working professionally with clients and internal teams, and effective time management and prioritisation skills to handle multiple tasks efficiently. You'll also have robust knowledge and experience of Microsoft Office software. Personal qualities matter too: we're looking for initiative, a proactive approach, strong problem-solving skills and have previous Occupational Health experience

Location:

Home-based within the UK, with occasional travel to client sites as and when required.

Hours:

37.5 hours per week, Monday to Friday.

Salary:

The salary for this position is £24,784.50 per annum

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

We offer a competitive salary and benefits package

• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.