Client Relationship Manager

Job description

About

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Role Outline (JOB7218)

Are you passionate about building strong connections, delivering exceptional service, and helping businesses enhance the health and wellbeing of their workforce? If so, we want to hear from you!

At Health Partners, we're searching for a dynamic and proactive Client Relationship Manager to join our Hampton Knight team. This is your chance to make a real impact by nurturing long-lasting relationships with our valued clients and ensuring the seamless delivery of our occupational health and wellbeing services.

What's In It for You?

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

Competitive salary, dependent on qualifications and experience.

Contributory pension scheme (up to 6%).

Life assurance.

25 days of annual leave plus bank holidays, increasing with length of service.

Access to our company benefits and discount portal

What You'll Be Doing:

As the main point of contact for your portfolio of clients, you'll be responsible for:

Building and maintaining trusted relationships with key decision-makers and senior stakeholders across a variety of industries.

Proactively identifying client needs and opportunities to introduce new services, driving growth through up-selling and cross-selling.

Ensuring a smooth service delivery by monitoring SLAs and resolving any challenges or escalations swiftly.

Managing contract renewals and pricing updates, ensuring a win-win approach for all parties.

Collaborating closely with internal teams to exceed client expectations and deliver excellence every step of the way.

What We Are Looking For:

A natural ability to connect with people, alongside strong communication, presentation, and influencing skills.

Proven experience in relationship management, with the ability to work with senior managers, directors, and other key stakeholders.

Excellent time management skills - you'll be adept at managing your own diary and working remotely across the UK.

Confidence in using Outlook, Word, Excel, PowerPoint, and CRM/data reporting systems.

A proactive, solutions-focused mindset and a commitment to delivering results