Customer Service Coordinator

Job description

About

Your new company

You will be joining a well-established service-led organisation based in Chadderton. The business places a strong emphasis on delivering an excellent customer experience and provides a supportive, team-focused environment where clear communication and attention to detail are highly valued.

Your new role

You'll essentially act as the middle person between customers and subcontractors, making sure jobs are booked, coordinated and progressed smoothly. This is a busy, customer-focused role where you'll spend a good amount of your day speaking to people over the phone, so you'll need to be someone who is comfortable picking up the phone and building relationships.

• Acting as a key point of contact between customers and subcontractors
• Booking customer jobs and coordinating the required work
• Contacting subcontractors to arrange jobs and confirm bookings
• Handling incoming calls and proactively making outbound calls
• Keeping customers updated on the progress of their requests
• Processing bookings, quotations, orders and amendments accurately
• Resolving queries and escalating issues when required
• Keeping internal systems and customer records up to date
• Working closely with internal teams to ensure jobs progress smoothly

What you'll need to succeed

You don't necessarily need previous experience within a similar industry. The hiring manager is particularly interested in people with a strong customer service background, including candidates looking to move from retail or face-to-face customer service into an office-based role.

You'll need to be:

• Confident speaking to customers and subcontractors over the phone
• Comfortable making outbound calls rather than relying solely on email
• Highly organised, with the ability to coordinate several jobs at once
• Customer-focused and confident dealing with queries
• Able to communicate clearly and professionally
• Accurate when updating systems and processing information
• Calm under pressure with a good problem-solving approach
• A positive team player who is happy to learn

What you'll get in return

You'll receive a salary of £29,400 per annum plus an excellent benefits package including holidays, pension, free parking and more, as well as the opportunity to join an established organisation in a varied customer coordination role. This could be a particularly good next step if you're currently working in retail or another face-to-face customer service position and want to transfer those skills into an office-based environment.

Please note this is a fully office-based role in Chadderton with no home working.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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