Data, Digital and Innovation Manager

Job description

About

Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve. We are leading providers of information, advice and casework services and support tens of thousands of clients every year.

Join our Innovation Team!

We're looking for an experienced IT Manager to lead the service that keeps our advice running. Every day, thousands of people turn to us at a point of crisis. When our systems work, our advisers can help them.

That is what this role is here to protect.

This is a fantastic opportunity for someone to lead a small, capable team and grow a service that reaches well beyond our own four Boroughs. So, if you're looking for a new challenge and want the opportunity to help cultivate an innovative and client-focused culture, we want to hear from you.

About the Role

As Data, Digital and Innovation Manager you will run the group's IT support function and lead a team of three Data, Digital and Support Officers. Your job is to keep our advice services running without disruption, to keep our systems and our clients' data secure, and to make IT something colleagues find genuinely easy to work with.

Your work will span:

- Keeping the lights on: owning IT service delivery and continuity across four Boroughs, planning changes around advice delivery, and responding quickly when something breaks.

- Cyber security: enforcing our security standards and leading the work that keeps us certified to Cyber Essentials and Cyber Essentials Plus, year after year.

- Leading the help desk: managing and developing three officers, setting service standards, and using what the ticket queue tells you to cut repeat demand.

- Training and projects: contributing to IT training for staff and volunteers, and project managing IT work that falls within your remit.

- Supporting the wider network: acting as the key point of contact for the other local Citizens Advice offices we support, and helping grow that side of the organisation.

That last part matters. We already provide IT support to other local Citizens Advice under service level agreements, and we want to do more of it. You will be central to building an IT support function that serves not just SORT but the wider Citizens Advice network, which means shaping an offer that is sustainable, well documented and capable of scaling.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Other organisations may call this role IT Services Manager, Infrastructure & Support Manager, Head of IT, ICT Manager or Technical Services Manager.

Closing Date 17th October

Job benefits

- 30 days' annual leave plus bank holiday (progressing to 35 days after 5 years)

- 3% employer pension contributionEmployee assistance scheme

- Salary sacrifice scheme

- Perks and savings scheme

- Mental health and wider wellbeing support

- Learning, development and growth opportunities