Customer Service Manager (Mat cover)

Job description

About

Customer Support Manager - 10 Month FTC

Farnborough | Hybrid | £35,000-£38,000 | Immediate Start

Are you an experienced Customer Support Manager looking for your next opportunity?We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands-on role combining customer support, team management, sales administration and supplier coordination.

An immediate start is essential to allow for a full handover with the current manager.

What you'll be doing:

• Managing a busy B2B customer support inbox
• Acting as a key point of contact for customers and suppliers
• Providing day-to-day support to the Sales team
• Managing and supporting members of the Customer Support team
• Handling customer queries and complaints through to resolution
• Supporting quotes, contracts, renewals and invoicing
• Ensuring customer requests and internal actions are followed up promptly
• Managing supplier portals, purchase orders and general administration
• Juggling multiple priorities in a fast-paced environment

What we're looking for:

• Minimum 2 years' customer service/customer management experience
• Previous team management or supervisory experience
• Salesforce experience is essential
• Confident B2B communication skills
• Excellent organisation and time management
• Strong attention to detail
• Self-sufficient and comfortable taking ownership
• Able to switch between different responsibilities and priorities
• Immediately available or able to start at very short notice

** Please only apply if you live within driving distance to Farnborough, you are available immediately or on short notice (no more than a week) and if you have relevant Customer service / management experience**

£35,000-£38,000 | 10-month FTC | Hybrid working | FarnboroughA fantastic opportunity for an experienced Customer Support professional who enjoys variety, responsibility and working across different areas of a business.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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