Independent Living Advisor (Chester) Permanent

Job description

About

Job purpose

Barrie Bookkeeping Chester is seeking a motivated and enthusiastic Independent Living Advisor to join our growing team. We act as a brokerage service on behalf of Local Authorities, supporting individuals who receive Direct Payments to manage their care and support needs effectively. Our role is to provide guidance, administration, and payroll support, helping people maintain independence and control over their care arrangements.

As an Independent Living Advisor, you will play an important role in supporting our day-to-day operations while developing valuable administrative and customer service skills. You will work closely with experienced colleagues to assist with providing guidance on budgets, payroll, recruitment and helping customers access the care and support they need in the local community.

This is a role where your guidance genuinely changes people's lives.

About the employer

Barrie Bookkeeping and Payroll Solutions Limited works in partnership with Cheshire West and Chester Council to support children and adults who receive Direct Payments to get the most out of their care budget and achieve their care goals.

Main duties:

Key Responsibilities:

-Guide and support individuals who receive Direct Payments, helping them to make informed decisions about their care and support arrangements.

-Assist customers with Direct Payment documentation, budget planning, and initial costings to ensure they can confidently manage their funding.

-Explain payroll services, employment responsibilities, and prepaid card processes in a clear and accessible way.

-Prepare and issue employment contracts for Personal Assistants, supporting customers to become confident employers.

-Develop person-centred support plans tailored to each individual's needs, goals, and lifestyle.

-Build positive, professional relationships with customers, providing ongoing advice and guidance throughout their Direct Payment journey.

-Conduct occasional home visits across the local area to offer face-to-face support and review individual circumstances.

-Work collaboratively with colleagues, external agencies, and stakeholders to achieve the best outcomes for customers.

-Maintain accurate records and ensure all documentation is completed in line with organisational policies and relevant legislation.