Group Technical & Customer Standards Manager

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Group Technical & Customer Standards Manager

£45,000 - £52,000 + Benefits

Hybrid/Flexible Working | UK Travel Required

At The Compleat Food Group, we're on a mission to create food to feel good. As our business continues to grow, we're looking for a Group Technical & Customer Standards Manager to join our central Technical team and play a key role in managing customer relationships, food safety standards, compliance and technical performance across our branded, food service and B2B channels.

This is a fantastic opportunity for an experienced technical professional who enjoys building strong customer relationships while driving high standards across a complex, multi-site food manufacturing business.

What You'll Be Doing

Reporting to the Central Technical Operations Director, you'll act as the primary technical contact for our Food Service, B2B and Compleat Brands customers, ensuring technical requirements are understood, communicated and delivered across the business.

Key responsibilities include:

- Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.

- Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.

- Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.

- Coordinating customer audits, visits, technical reviews and associated action plans.

- Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.

- Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.

- Supporting the development and implementation of customer standards, policies and technical ways of working.

- Managing the communication of customer codes of practice, technical standards and training requirements across the business.

- Leading complaint management activities across Compleat Foods Brands.

- Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.

- Supporting technical escalations and representing the business in customer meetings when required.

What We're Looking For

We're looking for someone who combines strong technical expertise with excellent stakeholder management skills.

You'll ideally have:

- Experience within Technical, Quality or Food Safety roles in a food manufacturing environment.

- Strong knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.

- Experience managing customer technical relationships and influencing stakeholders at all levels.

- A solid understanding of HACCP, traceability, allergen management, supplier assurance and quality management systems.

- The ability to interpret technical data and identify risks, trends and improvement opportunities.

- Excellent communication and relationship-building skills.

- A proactive, organised approach with the ability to manage multiple priorities.

- Experience working across multiple sites or complex manufacturing operations would be advantageous.

Desirable Qualifications

- HACCP Level 4

- Food Safety Level 4

- Lead Auditor Qualification

Why Join Us?

At The Compleat Food Group, you'll be part of a business that's ambitious, innovative and committed to delivering high-quality food products to customers across the UK. You'll work with passionate colleagues, have the opportunity to influence technical standards across the Group, and play a key role in protecting and enhancing customer relationships.

At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

Financial & Lifestyle Benefits

- Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension

- 33 days’ annual leave (including bank holidays) with the option to purchase extra

- Holiday Discounts Available via our online retail discount platform

- Access to enhanced retail discounts online and in-store

- Free product handouts across our sites, so you can sample and enjoy our delicious products first hand

- EV charging points - available at selected sites

Health & Wellbeing

- 24/7 access to GroceryAid for free financial, emotional, and practical support

- Physical Wellbeing Hub - free on-demand exercise programmes, online classes and multiple gym discounts

- Free diet & nutrition advice with access to thousands of meal plans and healthy recipes

- Online wellbeing support - from mindfulness to lifestyle resources

- Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

Career Growth & Development

- Access to a personalised online learning platform (LMS)

- Formal and informal training opportunities tailored to your role

- Performance Development Plans and regular Career Conversations

- Industry leading company Mentoring Scheme to add depth and really support your career journey

- Recognition through Club Compleat rewards portal

Community & Culture

- 2 paid volunteering days per year to give back to causes that matter to you

- Charity initiatives and fundraising events

- Team socials to connect and celebrate together

- Employee networks & support groups - including Women @ Compleat

- New baby gift for new parents

What You Should Know About How We Recruit

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work. We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care. We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance. You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.