Operations Administrator

Job description

About

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Our Campus Life and Security department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whichever team you become a part of, student experience is our focus!

Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience.

About the Role

As an Operations Administrator at the University of Derby, you will be a vital member of our security operations team who are responsible for delivering safety and security across University of Derby sites.

The University of Derby is a vibrant and progressive place which strives to excel in everything it does. Our team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience. We are looking for an individual who is a customer focussed team player with an eye for detail.

Working closely with the duty Operations Controller, you’ll help manage CCTV, access control, car parking, and incident reporting, while coordinating resources to maintain a safe and welcoming environment.

This varied role combines operational support with key administrative responsibilities, offering the opportunity to make a real difference to the safety of our students, staff, and visitors.

About You

You’ll be someone who thrives in a busy and varied role, able to stay calm and organised when priorities change.

With a background in customer service, administration, or security, you’ll bring strong communication skills and the confidence to deal with people at all levels.

You will have experience of managing information accurately, producing clear reports, and using IT systems effectively. Just as important is your ability to think on your feet, solve problems quickly, and work well as part of a team.

If you’ve previously supported operations, coordinated services, or worked in environments where safety and service are key, you’ll be well suited to this role. Above all, you will be motivated, adaptable, and committed to providing an excellent experience for our University community.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)

Local Government Pension Scheme

Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme

Access to a variety of staff discounts at high street retailers

Discounted onsite gym

Cycle to Work scheme

A flexible working environment

A commitment to personal and professional development

Key Contact

For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk; or the security team at security@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Important Information

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit our website for more information.