Customer Service Administrator

Job description

About

Customer Service Administrator

Location: Middleton

Contract: Temporary, Initial 3-Month Contract

Start Date: 5th October

Pay Rate: £12.76 per hour

Hours: Monday to Friday, 9:00am - 5:30pm

About the Role

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton.

This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate.

You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey.

Key Responsibilities

Providing excellent customer service via inbound and outbound communication channels

Managing customer enquiries and administrative requests efficiently and professionally

Supporting the wider team with day-to-day administrative duties

Working towards individual and team KPI targets

Ensuring customer issues are resolved accurately and within agreed timescales

Prioritising workloads to maintain service levels and team efficiency

Handling customer complaints and escalating issues where appropriate

Maintaining accurate records and updating internal systems

Identifying trends and recurring customer issues to support continuous improvement

Collaborating with colleagues across the department to deliver a positive customer experience

Driving a "right first time" approach to minimise repeat customer contact

About You

Previous experience in a customer service and/or administration role

Excellent communication skills, both written and verbal

Strong organisational and time management skills

Good IT skills and confidence using Microsoft Office applications

Strong attention to detail

Ability to work effectively in a fast-paced environment

Positive, proactive and customer-focused approach

Ability to work both independently and as part of a team

What's on Offer?

Immediate interviews available

Potential for contract extension or permanent opportunities

Friendly and supportive working environment

Valuable experience within a customer-focused organisation

Monday to Friday working pattern with no weekends

If you have strong administration and customer service skills and are available to start on 5th October, we'd love to hear from you. Apply today for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age