Technical Sales Executive – Plumbing & Heating

Job description

About

Our client is a well-established and specialist business, supplying technical products and solutions to customers across the plumbing and heating sector. With a strong focus on quality, reliability and customer service, they are committed to delivering effective solutions tailored to their customers’ needs. The business operates to ISO 9001 and ISO 14001 standards, demonstrating its commitment to quality management and environmental responsibility.

They are now looking to welcome a Technical Sales Executive to their team in Pershore, offering an exciting opportunity to join a dedicated and supportive business where product knowledge, customer relationships and technical understanding are key.

This role would suit someone who is technically minded, confident communicating with people and enjoys learning how products work and how they can best meet customer requirements. Whether you are a recent graduate looking to develop your career, have experience within the plumbing and heating industry, or simply have a genuine interest in technical products, full training and support will be provided to help you develop your knowledge and succeed in the role.

Responsibilities:

-Supporting customers by phone, email, WhatsApp and live chat

-Understanding customer requirements and recommending the right products

-Developing technical knowledge across all products within the business

-Assisting with product identification and fault diagnosis

-Processing customer enquiries and orders via internal systems

-Identifying sales opportunities and passing leads onto the area sales team

-Building strong working relationships with customers