Premium Customer Account Manager

Job description

About

Calm, polished and trusted by buyers, with export experience behind you. Could that be you?

Our client is an independent, premium food & gifting brand based in Norfolk, trading in export markets around the world and growing fast. They're looking for an experienced Premium Account Manager who has already worked in export and can add value from the first few weeks, then grow into a trusted right hand to the senior team over time.

This is not a role for someone who needs a lot of hand-holding. The brand's success has been built on deep, lasting relationships with customers, and they need someone who can take ownership of key accounts and work independently.

What you'll be doing:

• Owning and growing a portfolio of premium accounts across export, retail, hospitality and gifting

• Working closely with the export partner and wider team to grow international markets

• Building genuinely trusted relationships with buyers, distributors and partners, in the good times and the tricky ones

• Developing joint business plans, forecasts and pricing that protect margin and drive growth

• Bringing new product launches to life with customers, and representing a brand people love at trade and customer events

What we're looking for:

•

Proven export or international account experience (essential)

• Significant experience in premium food, drink or FMCG, and a real understanding of how the sector works

• Calm, polished and credible at every level, with the emotional intelligence to handle whatever an account throws at you

• A self-starter who works independently, makes sound decisions and has a genuine can-do attitude

• The ambition and maturity to step up into a senior role in the business over time

• A real connection with a purpose-led, sustainability-minded brand

Premium channels only. If your world is big-box grocery, this one isn't for you.

This is a confidential search, and full details of the business will be shared with shortlisted candidates.

If you're an experienced account leader who wants to build something rather than just manage it, and you have experience in export and premium food sales, get in touch with Emma to find out more.