Investigation Officer

Job description

About

Your new company

We are seeking experienced and analytical Investigation Officers to join a leading regulatory organisation in Manchester city centre. You will manage complex casework, gather and evaluate evidence, engage with a wide range of stakeholders, and produce clear, evidence-based recommendations that inform important decisions.

Your new role

• Managing enquiries and investigations in line with established policies, procedures and quality standards.
• Gathering, reviewing and evaluating complex information and evidence.
• Producing clear, concise reports, summaries and recommendations for decision makers.
• Liaising with professional bodies, employers, legal representatives, members of the public and external organisations.
• Managing a varied caseload whilst meeting strict quality and performance targets.
• Maintaining accurate records using internal case management systems.
• Participating in case review discussions with senior managers and subject-matter experts.

What you'll need to succeed

• Previous experience handling complex investigations, complaints, regulatory, legal, safeguarding, compliance or case management work.
• Excellent analytical and problem-solving skills, with the ability to assess complex information and reach balanced conclusions.
• Strong written communication skills with the ability to produce accurate, concise reports
• Excellent organisational skills and the ability to manage multiple priorities
• High levels of accuracy and attention to detail.
• The ability to handle sensitive and confidential information with discretion.
• Strong stakeholder management and communication skills.
• Safeguarding processes and procedures.
• Presenting complex information to stakeholders and decision makers.

What you'll get in return

Hybrid working pattern

City centre-based offices

Role to start mid-November

12 month initial temporary contract

35 hours working week, Monday to Friday

Inclusive environment

Continual support and training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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