Customer & Field Marketing Coordinator (Fixed-Term Contract)

Job description

About

About This Opportunity

We are looking for a Marketing Coordinator to join our team on a 15 month fixed-term contract to provide maternity cover. This is an exciting opportunity for a highly organised, proactive, and enthusiastic individual to support our Retail Sales and Marketing teams.

In this role, you will play a key part in delivering excellent support across customer enquiries, sales team requests, retail marketing activities, events, and marketing projects. You will help ensure our marketing resources, campaigns, and communications are delivered efficiently, accurately, and in line with our brand standards.

The successful candidate will be a confident communicator with excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities while building positive relationships across the business.

How You Will Contribute

As a Marketing Coordinator, you will provide essential support to ensure our marketing activities run smoothly and effectively. Working closely with internal teams, customers, retailers, and suppliers, you will help deliver engaging marketing initiatives that support our commercial objectives and enhance the customer experience.

Customer & Sales Team Support

• Providing responsive and professional support to both customers and sales colleagues, ensuring marketing requests are managed efficiently and delivered to a high standard.

• Act as a key point of contact for day-to-day customer and sales team marketing enquiries.
• Coordinate requests for marketing materials, samples, merchandise and promotional support.
• Liaise with internal teams and external suppliers to ensure requests are delivered accurately and on time.
• Provide general administrative and coordination support for field marketing activities.

Retail & Field Activations

• Supporting the successful delivery of retail marketing initiatives, promotional campaigns and in-store activities that drive brand awareness and customer engagement.

• Support the planning and implementation of retail marketing activations, promotional campaigns and in-store initiatives.
• Coordinate point-of-sale (POS) materials, branded displays and promotional assets for retail partners.
• Liaise with sales teams and suppliers to ensure marketing materials are delivered on time.
• Track activation progress and provide updates to relevant stakeholders.

Marketing Collateral & Brand Assets

• Helping to maintain and distribute high-quality marketing materials that ensure brand consistency and support commercial success.

• Coordinate the production, distribution and replenishment of marketing collateral, including brochures, price lists, branded toolkits and promotional materials.
• Maintain and update marketing assets to ensure information is accurate, consistent and aligned with brand guidelines.
• Manage requests for branded merchandise and marketing toolkits.
• Support stock monitoring, ordering and distribution of marketing materials.

Events, Showrooms & Academy Support

• Providing coordination and administrative support for customer events, trade exhibitions, showroom activities and learning initiatives.

• Assist with the coordination of customer events, trade shows, retailer activities and internal events.
• Organise event materials, merchandise, signage and promotional assets.
• Provide marketing and administrative support for showroom and academy activities, excluding technical product-related responsibilities.
• Liaise with relevant teams and suppliers to ensure activities run smoothly.

Marketing Administration & Reporting

• Ensuring marketing operations are well organised, accurately recorded and effectively monitored.

• Support purchase orders, invoice processing and supplier coordination.
• Maintain accurate records of marketing requests, activities and material distribution.
• Assist with tracking marketing expenditure and preparing basic reports.
• Provide general administrative support across marketing projects and initiatives.

What Will Make You Successful in This Role

Success in this role comes from being organised, proactive, customer-focused, and able to build strong working relationships. You will enjoy managing a variety of tasks, take pride in delivering excellent service, and bring a positive approach to supporting both colleagues and customers.

Personal Qualities & Attributes

• Positive, enthusiastic and approachable with a willingness to help others.
• Customer-focused with a proactive, can-do attitude.
• Highly organised, dependable and able to manage competing priorities.
• Comfortable working in a fast-paced and changing environment.
• A collaborative team player who can also work independently.
• Creative flair with an eye for presentation and brand consistency.

Experience & Skills

Essential

• Strong organisational and time management skills.
• Excellent attention to detail and ability to manage multiple requests effectively.
• Strong written and verbal communication skills.
• Proactive, adaptable and eager to learn.
• Ability to work collaboratively with a range of stakeholders and teams.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and PowerPoint.

Desirable

• Previous experience in a marketing coordination, sales support or administrative role.
• Experience supporting events, retail activations or promotional activities.
• Knowledge of the flooring industry or building products sector.
• Experience using Canva, Microsoft Business Central and Monday.com.

Our Values

Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.

Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners.

People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered.

Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding.

Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day.