REQ007484 - Customer Support Officer

Job description

About

We are looking for a self-motivated individual to support the Environment, Roads and Facilities department in providing a first class customer service to residents and visitors to Conwy.

Principal duties will include:

• To provide accurate, meaningful and consistent advice to customers

• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support

• First point of contact for all customer enquiries

• Actively work with team members on a daily basis to reach team goals and provide support to other team members

Rydym yn chwilio am unigolyn sy’n hunangymhellol i gefnogi adran yr Amgylchedd, Ffyrdd a Chyfleusterau i ddarparu gwasanaeth o’r radd flaenaf i breswylwyr ac ymwelwyr Conwy.

Bydd y prif ddyletswyddau'n cynnwys:

• Darparu cyngor cywir, ystyrlon a chyson i gwsmeriaid.

• Gwrando’n amyneddgar a chydymdeimlo â sefyllfa'r cwsmer a chyfleu awydd diffuant i'w cynorthwyo a'u cefnogi.

• Bod y pwynt cyswllt cyntaf ar gyfer pob ymholiad gan gwsmeriaid.

• Mynd ati i weithio gydag aelodau'r tîm yn ddyddiol i gyflawni nodai’r tîm a chefnogi aelodau eraill o’r tîm.