Sales Order Coordinator

Job description

About

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a full time permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment.

Working closely with internal colleagues, ensuring regular communication to provide support to customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

- Process customer orders accurately and on time.

- Manage manual and EDI orders in D365.

- Raise purchase orders and arrange transport.

- Confirm orders with customers within agreed timescales.

- Work with customers to ensure orders are placed on time.

- Build strong relationships with customers and suppliers.

- Work with suppliers, warehouses and transport partners to ensure deliveries run smoothly.

- Monitor orders and deliveries, resolving any issues quickly.

- Keep customers updated about stock shortages or delivery delays.

- Make sure orders, delivery notes and invoices are processed correctly.

- Record and monitor OTIF performance in D365.

- Investigate customer claims, complaints and credit requests.

- Work with Finance to manage customers on hold or proforma accounts.

- Keep sales prices and customer orders up to date in D365.

- Monitor stock levels, short-dated stock and future demand.

- Identify opportunities to upsell and improve efficiency.

- Support new product launches and changes in demand.

- Work with the customs team to ensure orders have the correct paperwork.

- Attend team meetings and provide updates on customer service activity.

- Maintain good communication with customers, suppliers and internal teams.