People Lead- Employee Relations

Job description

About

Professional People Advice Provide professional advice and guidance to managers and colleagues across a broad range of people matters, ensuring compliance with employment legislation, organisational policy and best practice. Support managers to resolve workplace issues through coaching, constructive challenge and practical people solutions. Develop positive working relationships across the organisation, promoting a collaborative and customer-focused People Services function. Manager Capability & Performance Coach managers to build confidence, capability and accountability in leading people, supporting effective performance management, attendance management and positive employment relationships. Promote a proactive performance culture through meaningful conversations, early intervention and continuous feedback. Support the consistent application of organisational policies and procedures, enabling fair and evidence-based decision-making. Employee Relations Portfolio (Applicable where the postholder is assigned the Employee Relations portfolio.) Lead the delivery of specialist Employee Relations advice across disciplinary, grievance, capability, attendance management, organisational change and consultation. Support the development of a positive performance culture through coaching, early intervention and manager development. Analyse employee relations trends and identify opportunities to improve organisational practice and reduce organisational risk. Contribute to the development and review of employment policies and procedures. Employee Experience Portfolio (Applicable where the postholder is assigned the Employee Experience portfolio.) Lead the delivery of recruitment, onboarding, engagement, wellbeing, recognition and colleague listening initiatives, ensuring a positive and consistent colleague experience throughout the employment lifecycle. Lead initiatives that strengthen employee retention by improving the colleague experience, supporting career development, enhancing engagement and addressing feedback to reduce avoidable turnover. Support the development and delivery of Mastercall's Employee Value Proposition and Belong, Grow, Thrive, framework, helping position the organisation as an employer of choice. Work collaboratively with managers and the wider People Leadership Team to strengthen organisational culture, promote inclusion and foster a sense of belonging that supports attraction, engagement and retention. Analyse workforce metrics, colleague feedback and employee lifecycle data to identify trends, evaluate the effectiveness of employee experience initiatives and recommend continuous improvements.