Customer Services - Weekend Only

Job description

About

Customer Service Advisor

Location: Wellingborough, NorthamptonshireContract Type: 3-Month Fixed-Term Contract (with possible extension)Pay Rate: £13 per hourShifts: Weekends Only (Friday, Saturday (Sat will be working from home) | 8:00 AM - 4:00 PM

About the Role

In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.

Key Responsibilities

• Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
• Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
• Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
• Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.

What You'll Need

• The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
• The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
• The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
• The Flexibility: Available to work the weekend shift pattern (Friday & Saturday 8:00 AM - 4:00 PM).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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