Team Member Receptionist

Job description

About

We are looking for a Team Member Receptionist at Your Space Retford!

Join Our Team!

We are looking for a friendly, organised, and customer-focused Receptionist to join our Reception team at Your Space Retford. As the first point of contact for our customers, you will play a key role in providing excellent customer service and ensuring the smooth day-to-day operation of our reception area.

Key Responsibilities

• Welcome and assist customers, visitors, and members in a professional and friendly manner.
• Handle customer enquiries in person, by telephone, and via email.
• Process facility admissions.
• Undertake cash handling duties, including receiving payments, balancing tills, and following financial procedures.
• Provide information on centre activities, classes, memberships, and events.
• Resolve customer queries and complaints efficiently and professionally.
• Ensure the reception area remains clean, tidy, and welcoming.
• Support the wider leisure centre team with administrative tasks as required.
• Promote centre services.

What We're Looking For

• Previous experience in a customer service or reception role is desirable but not essential.
• Experience of cash handling and operating till systems is desirable but not essential.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• Flexible approach to working hours, including evenings, weekends, and bank holidays where required.
• A positive attitude and commitment to delivering outstanding customer service.

A little more about the role:

Become a team member in our receptionist team! Bring the fun and help people feel good every day! Wherever you work, you will keep everyone in the loop by communicating with your team, and sharing new ideas.

You'll complete daily tasks and welcome changes that help us to work better, you will be ready to jump in and help customers or their teammates anytime. You will help to make our spaces feel warm and welcoming for all. You will own your performance and work hard to meet your daily tasks and goals. You will always finding new ways to make work better and help people to feel good!

We offer our team members multiple options to develop, join us and we'll grow your existing skills and help you find a career path that is perfect for you. We have development routes into; front of house, aquatics, fitness, events and more!

Here's what makes this role amazing:

* We reward great performance using a capability framework that sets out career development paths, enhances your pay as you become more capable & helps you to grow.

* We are good for employees, we love new ideas, involve our people in decisions and recognise their hard work and efforts in our Feel good awards.

* Free perks galore - Enjoy free parking and a free Your Space membership to all our sites, including the Metrodome Waterpark!

Various hours for this role are detailed below

Week 1: Tuesday 06.45 - 16.00, Thursday 12.45 - 22.00, Saturday 07.15 - 14.30, Saturday 14.15 - 18.00,

Sunday 14.15 - 21.00

Week 2:

Tuesday 06.45 - 16.00, Thursday 12.45 - 22.00, Friday 15.15 - 22.00

Week 3: Tuesday 06.45 - 16.00, Thursday 12.45 - 22.00, Saturday 07.15 - 14.30, Saturday 14.15 - 18.00,

Sunday 07.15 - 14.30