Job description

About

Sunderland City Council has an exciting opportunity for a highly motivated and experienced manager to join the Customer Enabling Service management team to lead and manage the payroll and pensions function within the Smart Cities andamp; Enabling Services Directorate.

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This is a post which will be of interest to applicants who have a proven track record and substantial experience of successfully establishing and managing multifunctional teams, services, or projects and delivering these to a high standard.

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The service is designed as a centralised service to deliver economies of scale. The post holder will be part of a management team with the ability to demonstrate commitment and flexibility by supporting a diverse range of business support functions. The applicant should possess excellent communication skills in order to deal with members of the public, colleagues, members of staff at all levels, Councillors, and external partners.

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The post holder will predominantly be responsible for leading and developing a team of Customer Enabling Assistants and Officers in the transactional payroll and pensions team, ensuring we continue to achieve organisational resilience and a high level of service responsiveness, in recognition of the ever-changing needs of the organisation. Having public sector payroll/pension experience is required, including a wide range of transferable experience within an appropriate background as well as having strong people skills.

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The post holder will be a results-driven individual who will contribute towards the successful delivery of the Customer Enabling Service, a service established to manage the front door for the Council including the telephony service and the internal administrative and transactional back-office service, driving the Councilandrsquo;s vision and priorities for improved ways of working as well as supporting and shaping future activity based on insight and evidence.

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This post is pivotal in delivering efficient, effective and customer focused transactional payroll and pension services in a fast-paced environment, operating across a large organisation.

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Are you up for the challenge?

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For an informal discussion please contact Wendy Anderson, Strategic Customer Enabling Services Lead atandnbsp;wendy.anderson@sunderland.gov.uk



Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil.

For further assistance contact:andnbsp;jobs@sunderland.gov.ukandamp;

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Please note that CVs are not acceptable.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.