ADMIN OFFICERS BALLYMENA

Job description

About

Admin Officer - Telephony | Northern Ireland Civil Service | Ballymena

£13.75 per hour | Full-Time | Long-Term Temporary Opportunity | Full Training Provided

Looking for your next opportunity? We have a fantastic chance to join the Northern Ireland Civil Service in Ballymena as a full-time Administrative Officer within State Pension.

No previous experience is required. If you're a confident communicator, comfortable speaking with customers and keen to build your experience within the public sector, we'd love to hear from you.

The Details

Pay: £13.75 per hour ( paid weekly )

Start date: 2 November 2026

Location: Ballymena

Hours: Full-time, 8-hour shifts between 8am and 8pm, Monday to Friday

Saturday working: 1 Saturday in every 4, 9am-5pm

Contract: 51 weeks, with the possibility of extension

Training: Full training provided

Working arrangement: Initially fully office-based, including training. Working from home may become available in the future.

Why App

ly?

⭐

No previous experience required

⭐

Full on-the-job training provided

⭐

£13.75 per hour

⭐

Long-term 51-week opportunity with potential extension

⭐

Most weekends off - only 1 in 4 Saturdays

⭐

Valuable experience within the Northern Ireland Civil Service

What You'll Be Doing

Working within the Department for Communities, you'll support customers based in Great Britain through a busy State Pension telephony service.

You'll provide a professional, helpful and efficient service, handling customer queries and accurately processing information while working towards agreed service standards and targets.

We're Looking For People Who Have:

• Excellent customer service and call-handling skills
• Strong verbal and written communication
• Confidence building rapport with customers and colleagues
• The ability to work accurately and meet deadlines and targets
• Basic IT/computer literacy and the ability to learn new systems
• Good organisation and time-management skills
• A positive attitude and willingness to learn
• A strong work ethic, with excellent attendance and timekeeping
• The ability to work effectively as part of a team

Essential Criteria

5 GCSEs at Grade C or above, including English and Maths.

Please note: An AccessNI check will be required.

Ready for Your Next Opportunity?

If you're looking for a long-term role, full training and the opportunity to gain valuable experience within the Northern Ireland Civil Service, click Apply Now.

Karen Cameron

RecCoBelfast