Receptionist/Administration Assistant | Mersey Care NHS Foundation Trust

Job description

About

We are seeking a motivated and organised receptionist/administrator to join the team at the Litherland Walk in Centre within the Reception Hub. You will be responsible for welcoming patients and visitors providing a friendly, professional first point of contact. Registering and checking in patients, managing appointments and inquiries, handling telephone calls and ensuring patient information is recorded accurately and confidentially.

 

 

First point of contact for service users booking into the Walk in Centre

Booking and managing appointments.

Updating patient records.

General administrative and clerical duties.

Reception duties /customer inquiries

Answering telephone enquiries professionally and efficiently.

Managing electronic and paper-based information systems.

 

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities

This advert closes on Sunday 4 Oct 2026