Job description
Learn about the role, responsibilities and what the employer is looking for.
Statement of Role
Reporting to the PAT Manager, the PAT Coordinator will be responsible for the day-to-day coordination, scheduling, administration and reporting activities within the Portable Appliance Testing (PAT) department.
The postholder will act as a central point of contact for customers, engineers and internal departments, ensuring that works are scheduled efficiently, reports are processed accurately, customer enquiries are managed professionally and departmental administration is maintained to a high standard.
The role combines responsibility for both engineer scheduling and client reporting processes, supporting the full operational cycle from initial booking through to completion and reporting of works. Duties will include, but are not limited to, those listed below
Main Duties
• Coordinate and manage engineer schedules to meet operational and customer requirements.
• Ensure all allocated engineer diaries are maintained, updated and distributed as required.
• Monitor and manage work reminders for repeat and recurring services.
• Coordinate accommodation, travel arrangements and working away notices where required.
• Ensure customer booking notifications are issued accurately and in a timely manner.
• Process incoming engineer reports and ensure they are received within required timescales.
• Review and process PAT inspection reports and associated documentation.
• Maintain accurate records within company systems and databases.
• Support the full job lifecycle from booking through to completion and invoicing.
• Identify, assess and resolve customer issues where possible, escalating where appropriate.
• Provide regular operational updates and performance information to the PAT Manager.
• Attend customer meetings remotely or in person when required.
Administration Responsibilities
• Process customer purchase orders and associated documentation.
• Populate engineer schedules, calendars and work allocations.
• Prepare and issue customer reports and certification following completion of works.
• Maintain customer records, job files and departmental documentation.
• Complete and distribute Planned Preventative Maintenance (PPM) schedules and spreadsheets where required.
• Facilitate the provision of competency evidence to customers.
• Provide customers with Risk Assessments, Method Statements, permits and supporting documentation required for site access.
• Record and communicate issues identified during works.
• Ensure all departmental administration is completed accurately and within required deadlines.
• Support invoicing and job completion processes as required
Customer Service Responsibilities
• Act as a primary point of contact for PAT customers.
• Respond promptly and professionally to customer enquiries via telephone and email.
• Manage customer requests for reports, certificates, documentation and supporting information.
• Escalate customer concerns where appropriate and ensure timely resolution.
• Liaise with engineers, customers and other departments to ensure service delivery requirements are met.
• Maintain high standards of customer service and communication at all times.
• Work in line with departmental key performance indicators and response targets.
Personal Profile
The successful candidate will demonstrate:
• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• The ability to manage multiple priorities and deadlines.
• A proactive and solution-focused approach.
• Strong IT skills, including Microsoft Office applications.
• The ability to work independently and as part of a team.
• A flexible attitude and willingness to learn new skills.
• A professional and positive approach to work and customer service.
• Miscellaneous
• All employees are required to comply with employment legislation, company policies and codes of good practice.
• In accordance with the Health and Safety at Work Act 1974 and other relevant legislation, employees must take reasonable care for their own health and safety and that of others who may be affected by their actions whilst at work.
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