Room Attendant

Eclipse Hotels Group is an international family owned hotel group with a growing portfolio of Holiday Inn and Holiday Inn Express hotels across the UK, Europe and the Caribbean.

We are looking for a reliable and hardworking

Room Attendant to join our team at

Holiday Inn Bristol City Centre. This is an excellent opportunity to join a growing organisation committed to delivering first class service and creating a positive experience for both our guests and colleagues.

As our Room Attendant, you will ensure that our guest bedrooms and bathrooms are clean, comfortable and presented to a high standard. Your care and attention to detail will help create a welcoming environment and a memorable stay for every guest.

Join us and enjoy the following benefits:

• Discounted hotel rooms for you, your friends and your family at more than 5,000 IHG hotels worldwide
• 50% discount on food and beverage services
• Employee Assistance and Welfare Programme
• Simplyhealth healthcare support
• Life insurance from your first day of employment
• Cashback and discounts with leading high street retailers
• Complimentary meals while on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a Friend scheme
• Excellent training and development opportunities, including bespoke company and IHG branded training

Your key responsibilities will include:

• Cleaning and servicing guest bedrooms and bathrooms
• Completing departure cleans and daily services for guests who are continuing their stay
• Ensuring all allocated rooms are cleaned and ready within the required time
• Changing bed linen, towels and other bathroom linen
• Making beds and presenting rooms according to company and brand standards
• Cleaning floors, bathrooms, furniture, mirrors, windows and other surfaces
• Replenishing guest supplies, refreshments and bathroom amenities
• Completing scheduled cleaning tasks, including turning mattresses, cleaning curtains and dusting high areas
• Checking rooms carefully and reporting any maintenance concerns or defects
• Reporting damaged or missing items to the Housekeeping Supervisor
• Recording and storing lost property according to company procedures
• Keeping housekeeping equipment, trolleys and storage areas clean and organised
• Using cleaning products and equipment safely
• Following all fire safety, health and safety and security procedures
• Supporting colleagues in other housekeeping areas when required
• Respecting guest privacy and maintaining confidentiality at all times

What we are looking for:

• Previous housekeeping or cleaning experience is desirable but not essential
• A reliable and hardworking approach
• Good attention to detail and pride in maintaining high standards
• The ability to organise your workload and complete rooms within the required time
• A friendly and approachable manner
• Good communication and teamwork skills
• The ability to follow instructions and work independently
• The ability to complete physical tasks, including standing, bending, lifting and moving housekeeping equipment
• Flexibility to work mornings, weekends and bank holidays

Eclipse Hotels Group is an equal opportunities employer. We are committed to recruiting a diverse workforce and creating an inclusive, people focused culture where everyone feels welcome, respected and able to thrive.