Customer Account Executive

Job description

About

Customer Account Executive

Stowmarket – own transport essential

Up to £30,000 depending on experience

Customer Account Manager * Customer Service * Account Management * Outbound Calls * Sales Support

Are you confident speaking to customers, building relationships and picking up the phone rather than waiting for people to call you?

We’re looking for two people to join an established business in Stowmarket, supporting customers and the wider sales team.

These are varied, customer-focused roles involving outbound calls, account management, customer service, sales support, enquiries, quotations and administration.

You don't need to be a traditional salesperson. We're looking for people who are comfortable having conversations with customers, building relationships and spotting opportunities to help.

What you'll be doing in a Customer Account role

Building and maintaining relationships with new and existing customers

Making regular outbound calls and keeping in touch with customers

Handling customer enquiries by phone and email

Understanding customer requirements and finding the right solutions

Following up enquiries and keeping customers updated

Supporting the sales team with quotations and orders

Identifying opportunities to develop existing customer accounts

Processing information accurately and keeping records up to date

Liaising with internal teams to make sure customer requirements are understood

Providing general sales and administrative support

Learning about the company's products and services

This Customer Account role would suit someone with experience in:

Customer service

Account management

Sales support

Outbound customer contact

Telesales or business development

Customer success

Sales administration

A similar client or customer-facing role

We're looking for someone who:

Is confident speaking to customers on the phone

Enjoys building genuine relationships rather than simply processing enquiries

Is comfortable making outbound calls

Has a proactive approach and doesn't wait to be asked

Is organised and pays attention to detail

Can manage multiple enquiries and follow things through

Has good communication skills

Is commercially aware and able to recognise opportunities

Is confident using IT and learning new systems

Experience within construction, manufacturing or a technical environment would be useful, but isn't essential. What's more important is that you're comfortable dealing with customers, picking up the phone and providing a great service.

If you're an experienced customer service or account management professional looking for a varied role where you'll have genuine customer contact and the opportunity to develop relationships, we'd like to hear from you.