Band 4 Patient Pathway Coordinator – General Surgery

Job description

About

A Vacancy at Barking Havering and Redbridge University Hospitals NHS Trust.

The ideal candidate will have excellent communications skills, be able to work under pressure, be organised and have good time management skills.  They should have the ability to negotiate with relevant stakeholders and be able to work with colleagues of all grades.  

Our Patient Pathway Coordinators are vital to ensuring that our elective patients are being scheduled in accordance with the target wait times as set out in the NHS constitutional standards for both Cancer and RTT. They are also responsible for taking action to expedite patient pathways where necessary, and to provide administrative support to the consultants, clinical and admin teams within the Surgical Division. Services in this division include General Surgery, Colorectal cancer, Breast Surgery and Vascular Surgery. The PPCs act as a named point of contact for patients under the care of the relevant specialty and are also involved in managing the consultants' diaries/ timetables.

The PPC will be instrumental in ensuring that the surgical lists that they manage adhere to the 6-4-2 booking principles for elective bookings. They will work closely with consultants to continually improve the efficiency and theatre utilisation of all theatre lists that are booked within the service. 

The ideal candidate would have advanced keyboard skills, be proficient in using all Microsoft Office packages and be able to use the Trust's IT system to print/ collate complex clinical information.

Please note, all new staff appointed to posts at the Trust are subject to a six-month probationary period.  This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.

To act as a named point of contact for patients under the care of the specialty/ clinical team.

To work as part of a multi-disciplinary team maintaining efficient systems and processes relating to the patient pathway. This includes maintaining accurate computerised and manual records, inputting data onto the Trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission.

Provide advanced keyboard skills using the Trust’s digital dictation system typing and printing of complex clinical correspondence, for example, but not exclusively production of clinic letters using audio, copy typing, word processing and shorthand skills (where applicable) in line with agreed timescales working independently with speed and accuracy continuously daily.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details below

This advert closes on Sunday 25 Oct 2026