Admissions Co-ordinator, Orthopaedics

Job description

About

To adhere to Trust and National waiting list targets and policy. To liaise with Consultants and other users to ensure that operating lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Admission/Surgical Service Manager and clinical team. To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements. To actively participate in all initiatives to maximise patient attendance and theatre utilisation. To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy. To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Senior Bed Manager. To work with and assist the Assistant Service Manager in developing good working practices and procedures across the department to meet Trust and National initiatives (i.e. Booked Admissions, 18 Week Pathway) To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians [daily or as required basis dependent on area of work] To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the admissions manager. To ensure patient demographics are kept up-to-date at all times on the Trusts patient database. To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery. To maintain Trust agreed standards of data in relation to patient confidentiality and legislation. To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc. are updated on EPIC. To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times. To answer telephone enquiries and to resolve patient issues and concerns where possible informally. To report any adverse incidents or complaints to Senior Bed Manager. To be polite, courteous and aware of noise levels at all times. To liaise with external agencies [i.e. GPs, social services etc] as required. To be part of the admissions team and provide support to other functions of admissions i.e.ensure availability of notes/test results/report. To assist in covering admission roles within the department as required. To demonstrate an insight into own development, contributing to the process of identifying own educational and training needs in conjunction with line manager and the development of personal development plan. To attend and actively participate in team meetings