Shop Manager

Job description

About

Could you be our next Shop Manager?

We're looking for an enthusiastic and motivated Shop Manager to lead our Sense charity shop in Ashton-under-Lyne, helping to drive sales, inspire a team and make a real difference to the lives of people with complex disabilities.

This is a permanent, part-time role working 30 hours per week, with a salary of £13.20 per hour. You'll need to be fully flexible to work across seven days, including Saturdays, some Sundays and bank holidays, depending on the needs of the shop.

As Shop Manager, you'll take responsibility for the day-to-day running of the shop, ensuring it delivers excellent customer service, achieves sales and profit targets and maintains high standards of presentation.

You'll lead, motivate and develop a team of staff and volunteers, creating a welcoming and positive environment where everyone feels valued and supported to contribute.

You'll also play an important role in generating donations, managing stock and building relationships within the local community to raise awareness of Sense and the work we do.

The duties are varied and no two days will be the same. From creating attractive displays and managing shop finances to recruiting volunteers and supporting fundraising activities, you'll have the opportunity to use your creativity, leadership and organisational skills to make a real impact.

Some of your key responsibilities will include:

Managing the day-to-day operations of the shop, maximising sales and controlling costs to achieve financial targets

Delivering excellent customer service and ensuring a positive shopping experience

Recruiting, training, motivating and supporting staff and volunteers

Maintaining attractive shop displays, effective merchandising and high standards of cleanliness and presentation

Managing donated stock, including pricing, rotation and identifying opportunities to increase donations

Building relationships with the local community to encourage donations, volunteering and fundraising

Managing shop administration, cash handling and security procedures

Ensuring compliance with Sense policies, safeguarding procedures and health and safety requirements

Supporting other Sense shops within the area when required

What we're looking for:

We're looking for someone who is organised, approachable and confident leading a team, with a genuine passion for delivering excellent customer service and supporting the work of Sense.

You'll need:

Experience of recruiting, managing and motivating a team

Experience of working with customers and delivering excellent customer service

The ability to work effectively both independently and as part of a team

Strong organisational and prioritisation skills, with the ability to manage competing demands

Good numeracy skills and confidence completing financial and administrative tasks

An interest in fashion trends and an awareness of effective shop presentation

Excellent communication skills and the ability to engage positively with customers, colleagues, volunteers and the wider community

The ability to motivate yourself and others to achieve shared goals

A professional, respectful approach and the ability to handle confidential information appropriately

The ability to safely lift and move heavy or bulky items as required

Flexibility to work weekends and bank holidays, undertake relevant training and occasionally provide cover at other Sense shops

Previous experience in a retail environment would be an advantage, as would knowledge of selling and merchandising or experience conducting staff performance and development reviews.

About our Ashton-under-Lyne shop

Our Sense charity shop in Ashton-under-Lyne plays an important role in raising vital funds to support people with complex disabilities.

As Shop Manager, you'll have the opportunity to create a welcoming shopping environment, build relationships with local customers and donors and develop a motivated team of staff and volunteers.

You'll help ensure the shop remains a valued part of the local community while contributing to the wider work and mission of Sense.

The shop is located at 41 Warrington Street, Ashton-under-Lyne, Greater Manchester, OL6 6DW.

Working at Sense gives you a wide range of benefits including:

24 days' holiday + bank holiday entitlement, increasing with length of service

Free leadership and management development

Free access to over 100 online and face-to-face training opportunities

Ongoing development opportunities

Flexible working and family-friendly policies

Employee referral scheme

Health and wellbeing support

Pension Scheme

Discount scheme

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

For further information, visit: Transforming Sense, together: our three-year plan

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

We're creating change

We're always learning

We're better together

Ready to make a difference?

To apply

If you're looking for an opportunity to lead a team, develop your retail management skills and contribute to a charity making a meaningful difference, we'd love to hear from you.

Please complete your application, ensuring your supporting statement demonstrates how your skills and experience meet the essential criteria outlined in the Person Specification. We recommend reading the candidate guidelines, job description and person specification before applying.

The closing date for applications is 5 November 2026.