Case and Client Co-ordinator (Maternity Cover)

Job description

About

Case and Client Co-ordinator (Maternity Cover) | Marlborough, Wiltshire | Full Time | (35 hours – 8.30 am to 4.30 pm with a one-hour lunch break each day) | Up to £25,000 per annum

Our client is a highly successful, well-established firm that specialises in producing detailed KYC (Know Your Customer) due diligence background reports on individuals and companies for a range of international clients.

The Role

This is an excellent opportunity for a detail-oriented, organised administrator to join a friendly and professional team. The role is office-based from Monday to Thursday, and remote working from home on Fridays.

This is a maternity cover position, with a start date as soon as November 2026 and expected to run until January 2028, with the possibility of becoming permanent. Applicants must be based in the UK and live within daily commuting distance of the Marlborough office. Please note that the office is accessible by car only, with no nearby public transport links, and fully remote working is not available.

Key Responsibilities

• Liaising with international clients, primarily via email

• Receiving confidential client report requests, checking documentation and recording information on internal systems

• Managing and prioritising multiple client requests to ensure workloads are completed accurately and within strict deadlines

• Creating relevant internal electronic documents for each report request

• Managing client correspondence and communicating with worldwide associates via email

• Generating and issuing complex passwords to clients using different channels for global locations

• Encrypting client documents and files in line with strict company procedures

• Issuing reports and confidential documents to clients

• Adding and checking information in detailed written reports

• Conducting in-depth searches using internal search engines

• Proofreading documents to ensure accuracy and identify errors

• Logging and updating client queries accurately

• Assisting with general office administration, including purchasing, email management and facilities paperwork

• Providing administrative support to the wider team and covering colleagues during busy periods and periods of leave

Requirements

Essential

• Previous office experience

• Strong administrative experience and confidence working with process-driven systems

• Exceptional attention to detail and excellent proofreading skills

• Excellent IT skills, including proficiency with standard Microsoft Office applications

• Strong organisational skills, with the ability to prioritise varying workloads and meet strict deadlines

• Excellent written and verbal communication skills

• Experience handling confidential client data and information

• Reliability, professionalism and the ability to work collaboratively as part of a team

• Applicants must be UK-based and within daily commuting distance of the Marlborough office

• Daily access to a car, as there are no nearby public transport links

Desirable

• Knowledge of GDPR and information security processes and procedures

• A genuine interest in global affairs, geography or geopolitics

Full internal training will be provided to support you in the role

What’s In It For You

• Working from home every Friday

• Free parking at the office

• Retail discount scheme

• Pension scheme

• Free eye tests

• Employee Assistance Scheme

• Gym discounts

• Voluntary private medical insurance

• Voluntary healthcare cash plan

• Annual appraisal and salary evaluation

• Training and development opportunities, including external AML qualifications where applicable

• A lovely rural working environment on the edge of Savernake Forest

• The possibility of the position becoming permanent

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.