Customer Support Adviser

Job description

About

We're Hiring: Customer Support Adviser, you will be the first point of contact for potential participants, providing telephone and online support through warm handovers and helping them understand the benefits of the Employability Programme. You’ll deliver excellent customer service, answer enquiries, gather and record key information, and support individuals through the early stages of their employment journey.

Working closely with Jobcentre Plus and internal operational teams, you will complete pre-referral checks, assess suitability for the programme and help ensure a smooth transition from referral to programme start. You will manage inbound and outbound communications, maintain accurate records and work towards key performance indicators, including referral to start conversions and customer satisfaction targets.

The ideal candidate will have strong communication skills, excellent attention to detail and the ability to build rapport with a wide range of people, including those facing barriers to employment. A customer focused approach, strong organisational skills and the ability to handle sensitive conversations professionally are essential.

This role offers the opportunity to make a real difference by helping individuals access the support they need to move towards sustainable employment while contributing to a high-performing and purpose-driven team.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £ 26,647 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan, incl. 3 x salary life assurance

Annual Salary Review

Refer A Friend Scheme

Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Exeter

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 19 October 2026

Contract Type: Permanent