Resident Experience Coordinator - Horley, Surrey

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Hours: 15 hours per weekShift Pattern: Monday to Friday, 3 hours per dayAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.We have big ambitions and are looking for superstars to join us.Within the role of  Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.We’d love to meet you!What we’re looking forThe essential requirements for the role include:A good knowledge of older people and the issues pertaining to themExperience of working with vulnerable peopleA good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)Proven track record in delivering a creative and inclusive approach to older people’s wellness and activities (desirable)Experience in managing budgets (desirable)Why us?At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:Holiday PayOccupational Sick PayOccupational Maternity PayHealth Cash Plan – certain terms will applyBlue Light Card (offering discounts across retail, hospitality and leisure)Car Lease SchemeCycle to Work SchemeEmployee Assistance ProgrammeTraining and developmentAn offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.Closing date for applications is 1 November 2026.Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.