Operations Manager

Job description

About

We are currently recruiting for Operations Manager Maple Grove, a newly refurbished, 48-bed nursing care home in Rickmansworth, scheduled to open in March 2027.

The Operations Manager is a varied role that is vital to the smooth running of the home. It requires energy, enthusiasm, and a great personality!

ABOUT THE HOME

Maple Grove will provide specialist, person-centred nursing care for up to 48 individuals, with dedicated accommodation for 20 female and 28 male residents. The service will support individuals with a diverse range of needs, including physical health conditions, mental health difficulties, neurological disorders such as dementia, Huntington's disease, Korsakoff's syndrome and Alzheimer's disease, as well as complex care needs and behaviours that challenge.

The home will also support individuals transitioning from community-based care into a nursing environment, alongside those stepping down from general or mental health hospitals. This includes individuals with forensic histories and those subject to Community Treatment Orders (CTOs), conditional discharges, or Deprivation of Liberty Safeguards (DoLS).

Our dedicated multidisciplinary team will include an experienced Registered Manager, Clinical Lead, Registered Nurses, Senior Support Workers, Support Workers, Physiotherapist, Operations Manager, Housekeeping and Catering Teams, Maintenance Staff, Activity Coordinator, PBS/PMVA Specialist and Psychology support.

Working collaboratively, the team will deliver 24-hour nursing care, including enhanced observations where required, within a safe, supportive and therapeutic environment that promotes dignity, independence, and quality of life.

Joining Maple Grove offers an exciting opportunity to become part of a new service from the outset, helping to shape its culture, establish high standards of care and make a meaningful difference to the lives of those we support.

ABOUT THE ROLE

The position of operations manager is an important role in the business. You will implement short- and long-range organizational goals, objectives, and strategic plans, while being a leader who strongly displays the company culture and values.

In a typical day, you will lead, manage, and control the centres administrative, operational and health and safety procedures and practices to ensure efficient day-to-day running of the facility.

Key responsibilities will include:

GENERAL

o Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc

o Check all the invoices and discuss any discrepancies with the registered manager

o Ensure the induction pack is given to the new starters and their personal files are up to date

o Liaise with the human resources department concerning all new starters co-ordinating a comprehensive induction programme

o Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process

o Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times

o Signing off maintenance jobs

o Ensure all necessary orders are placed with registered manager's authorisation

o Check service users' folders to ensure files are in good repair, an index and dividers present in both daily files and health files

o Completion and submission of daily staffing report

o Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc

o Check all the invoices and discuss any discrepancies with the registered manager

o Ensure the induction pack is given to the new starters and their personal files are up to date

o Liaise with the human resources department concerning all new starters co-ordinating a comprehensive induction programme

o Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process

o Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times

o Signing off maintenance jobs

o Ensure all necessary orders are placed with registered manager's authorisation

o Check service users' folders to ensure files are in good repair, an index and dividers present in both daily files and health files

o Completion and submission of daily staffing report

AUDITS

o To ensure managers 4 weekly audit is completed accordingly

o Complete staff file audits and maintain staff training records

o Coordinate training supervision - maintains an overview of training and supervision compliance for Forest Lodge and reports this to the registered manager

o Be responsible for the delivery and completion of assigned audits and reports for the care home's clinical governance committee

o Collect all internal audits within the units fire audit (with the manager)

o Complete infection control audit (April and October)

o Complete health and safety audit (master) with manager

o As the health and safety co-ordinator for the care home oversee all aspects of health and safety including staff, visitors, and contractors

o Complete weekly financial audits

o Complete all relevant external audits are as required

o Ensure all the internal audits are completed by liaising with other relevant members

RECORDS MANAGEMENT

o Keeping records of BMI's and weights on company database

o Filing and updating incident reports on company database

o Following up on drug alerts

o Service records - making appointments for relevant companies to come out and service equipment etc...

o Making sure that all certificates are up to date in relation to fire alarms etc

o Ensuring policy and procedure folders are always up to date

o Making sure environmental risk assessments are in date

o Archiving all paperwork as required

o Updating all posters within the units when needed

o Provide and be responsible for an efficient in-house banking scheme for service users and the petty cash system

o You will be required to manage petty cash and service users monies

LIAISING WITH REGISTERED MANAGER

o Assist the registered manager with handling complaints and investigations

o In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting

o Communicate with registered manager concerning all purchasing requirements as necessary

o Take minutes at meetings, produce typed draft minutes and complete for presentation as required ??" produce reports using excel skills

o Manage and audit the issuing of keys, swipe cards and personal alarms

o Organising the office, photocopying, scanning, and posting

o Always uphold confidentiality and data protection, with particular reference to personal records of both employees and service users

o Undertake any other duties which are deemed suitable for this post holder

EXPERIENCE AND SKILLSET:

o Previous rota management

o Previous managerial experience

o Expert in MS office, in particular excel and word

o Good spelling and grammar

o Excellent telephone manner

o Accuracy and attention to detail

o 50 wpm typing speed

o Clear understanding and practise of GDPR and confidentiality

o Team player with ability to work on own initiative

o Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders. Prepared to spend time with the service users whilst doing so

ABOUT US

Bramley Health is a leading provider of specialist health and social care services in South London and the South East. We focus on supporting individuals with complex needs to live fulfilling lives through outcome-focused care pathways.

We take pride in a collaborative and supportive working environment, and our service users and our employees, are at the heart of everything we do.

Employee benefits

Joining our team means access to training and development opportunities, career advancement, retail and travel discounts, wellness support, and much more. We're committed to helping you succeed and thrive in your role.

If you feel suitable for the Operations Manager post then please apply now!