Support Secretary - Acute Paediatrics

Job description

About

The Support Medical Secretary plays a key role in ensuring that the patients pathway operates safely, efficiently and with excellent patient experience. You will be responsible for providing a full secretarial service to consultants and junior medical staff, including preparing clinic letters, diagnostic summaries and reports using digital dictation systems such as Tpro. This requires strong typing skills, attention to detail and familiarity with medical terminology. You will also prepare paperwork for clinics, manage incoming messages, organise electronic filing, and maintain accurate records to support clinical decision-making. A core part of the role is pathway coordination. You will track each patients progression through their pathway, liaising with families, schools, GPs and other agencies to gather and chase required information. You will identify and escalate delays that could impact diagnostic timeliness or create bottlenecks, helping to ensure the service meets key targets and delivers a smooth patient journey. You will proactively manage consultant diaries, arrange meetings, prepare agendas, book venues and take minutes as required. Strong organisational skills are essential, as you will maintain bring-forward systems, highlight deadlines, prepare daily briefings, and ensure that relevant files, clinic lists and notes are ready in advance. The post requires a high level of communication, professionalism and confidentiality. You will support parents and carers by providing updates, addressing enquiries, and signposting appropriately, ensuring families feel informed and supported. Internally, you will work closely with medical staff, administrative teams, operational managers and external partners to ensure the highest standard of coordination and documentation. You must be able to work independently, using your initiative to prioritise workload, balance competing tasks and maintain high standards of accuracy. Flexibility is also required, as you may be asked to provide cover for colleagues to maintain continuity across the administrative team.